DMCA & Takedown Policy

Last updated: April 2026

Mevro (the "Service") respects intellectual property rights and responds to properly-formed notices of alleged infringement under the US Digital Millennium Copyright Act (17 U.S.C. § 512, "DMCA"), as well as equivalent notices under EU law (Art. 14 of Directive 2000/31/EC "e-Commerce Directive" and Art. 16 of Regulation (EU) 2022/2065 "Digital Services Act").

This page explains how to submit a notice, what happens afterwards, and how to submit a counter-notice if your content is removed in error.

Where to send a notice

Email notices to abuse@mevro.app. Put "DMCA takedown" or "Copyright notice" in the subject line so we can route it quickly. Physical-mail submissions can be addressed to the DMCA-designated agent on file with the U.S. Copyright Office at dmca.copyright.gov.

What to include in a DMCA notice

A valid DMCA takedown notice under 17 U.S.C. § 512(c)(3) must include all of the following. We can't act on incomplete notices, so please be thorough:

A physical or electronic signature of the copyright owner or an authorised agent.
Identification of the copyrighted work you claim has been infringed, or — if multiple works — a representative list.
Identification of the material you say is infringing and information reasonably sufficient for us to locate it (the share URL, the gallery card, the project ID, a screenshot with a visible identifier).
Your contact details: full legal name, postal address, telephone number, and email.
A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in the notice is accurate, and that you are the copyright owner or authorised to act on the owner's behalf.

Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that content is infringing may be liable for damages, including costs and attorneys' fees incurred by the alleged infringer, the copyright owner, or by Mevro.

What happens after we receive a notice

We acknowledge receipt within one business day.
For valid notices, we disable access to the material (typically within 24–48 hours) and notify the user who posted it with a copy of the notice and details on counter-notification.
We log the notice against the responsible account as a strike for the purposes of our repeat-infringer policy (see below).
If the material is restored following a valid counter-notice (see below), we notify the original notifier.

Invalid or incomplete notices are returned with guidance on what is missing; we will not act on them until the deficiency is fixed.

Counter-notification

If you believe your content was disabled by mistake or mis-identification, you can submit a counter-notice to abuse@mevro.app. Your counter-notice must include, per 17 U.S.C. § 512(g)(3):

Your physical or electronic signature.
Identification of the material that was removed and its location before removal.
A statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or mis-identification.
Your full legal name, postal address, and telephone number, and a statement that you consent to the jurisdiction of the US federal district court for the district in which your address is located (or, if outside the US, the US District Court for the Northern District of California), and that you will accept service of process from the original notifier or their agent.

On receipt of a valid counter-notice, we will forward it to the original notifier and restore the disabled material in 10–14 business days unless the original notifier informs us that they have filed a court action seeking to restrain the allegedly infringing activity.

Repeat infringer policy

In accordance with 17 U.S.C. § 512(i)(1)(A), we terminate, in appropriate circumstances, the accounts of users who are repeat infringers. Substantiated notices are logged against the account. Three substantiated strikes result in permanent termination. We may terminate on fewer strikes for particularly severe or wilful infringement.

Non-copyright complaints

For complaints that do not concern copyright — for example trademark, personality rights, privacy, defamation, or CSAM — email abuse@mevro.app with as much detail as you can provide (what the content is, where it sits, why it infringes your right or breaches the law). We aim to respond within one business day and take action within 24–48 hours for credible reports. Reports involving child sexual abuse material are escalated immediately to the competent authorities.

EU users — Digital Services Act

Users located in the EU can submit notices under Art. 16 of the Digital Services Act to the same address. We will acknowledge receipt, make a diligent, non-arbitrary, objective decision, and provide a statement of reasons to both the notifier and the affected user. Decisions can be appealed through our internal complaint-handling procedure by replying to the decision email within six months. You also retain the right to refer the matter to an out-of-court dispute settlement body certified by your Digital Services Coordinator, or to the courts of your country of residence.